Cookie Policy | KomboAI | KomboAI

This Cookie Policy explains how KOMBOAI TECHNOLOGIES S.L. ("KOMBO AI", "we", "us", "our") uses cookies and similar tracking technologies on www.getkombo.ai ("the website"). It should be read alongside our Privacy Policy.

This policy is issued in compliance with the European Union General Data Protection Regulation (EU) 2016/679 ("GDPR"), the EU ePrivacy Directive (2002/58/EC), and Spanish Law 34/2002 on Information Society Services and Electronic Commerce ("LSSI").

Who Is Responsible?

Entity Name: KOMBOAI TECHNOLOGIES S.L. ("KOMBOAI")

NIF: B-70709753
VAT: ESB70709753

Address: Carrer de Zamora 65, Sant Martí, 08005 Barcelona

Email: support@getkombo.ai

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you use the site.

Similar technologies include web beacons, pixels, local storage, and session storage — all of which may be used alongside cookies and are covered by this policy.

How We Use Cookies

We use cookies for the following purposes:

- To ensure the website works correctly and securely (strictly necessary).

- To remember your preferences and personalise your experience (functional).

- To understand how visitors use our website and improve it (analytics).

- To enable third-party features such as live chat and meeting scheduling (third-party / functional).

- We do not use cookies for targeted advertising or sell cookie data to advertisers.

Cookie Categories and Legal Basis

1. Strictly Necessary Cookies

These cookies are essential for the website to function. They cannot be disabled. No consent is required under the ePrivacy Directive and LSSI as they are technically necessary to deliver a service explicitly requested by the user.

- session_id — Kombo AI — Maintains your login session — Session

- csrf_token — Kombo AI — Protects against cross-site request forgery — Session

- cookie_consent — Kombo AI — Stores your cookie consent preferences — 12 months

- __stripe_mid — Stripe — Fraud prevention and security during payment — 1 year

- __stripe_sid — Stripe — Fraud prevention during active payment session — 30 minutes

2. Functional Cookies

These cookies enable enhanced features such as live chat and meeting scheduling. Without them, some features may not work correctly. These are loaded only after you interact with the relevant feature or, where required, after consent is obtained.

- intercom-id-* — Intercom — Identifies returning visitors for live chat continuity — 9 months

- intercom-session-* — Intercom — Maintains your active chat session — 1 week

- intercom-device-id-* — Intercom — Identifies the device used to access chat — 9 months

- calendly.uuid — Calendly — Manages your scheduling session — Session

- __cf_bm — Calendly / Cloudflare — Bot management and security — 30 minutes

Legal basis: Legitimate interests (Intercom live chat functionality) and consent where required. You may opt out of Intercom cookies by not engaging with the chat widget.

3. Analytics Cookies

These cookies help us understand how visitors interact with our website and product. They collect anonymised or pseudonymised data about pages visited, time spent, actions taken, and technical device information. Analytics cookies are only set after you have given consent via our cookie banner.

- _ga — Google Analytics — Distinguishes unique users — 2 years

- _ga_* — Google Analytics — Persists session state (GA4) — 2 years

- _gid — Google Analytics — Distinguishes users within a 24-hour period — 24 hours

- ph_* — PostHog — Identifies users and tracks product events — 1 year

- mp_*_mixpanel — Mixpanel — Identifies users and tracks behavioural events — 1 year

- mp_optout — Mixpanel — Records user opt-out from Mixpanel tracking — Persistent

Legal basis: Consent (GDPR Art. 6(1)(a)). These cookies are not loaded until you accept analytics cookies via our cookie banner. You may withdraw consent at any time (see Managing Your Preferences below).

Note on Google Analytics: Google Analytics transfers data to the United States. We have enabled IP anonymisation and use Standard Contractual Clauses (SCCs) to safeguard this transfer. Google Analytics is only activated upon your consent.

4. Third-Party Cookies

These cookies are set by third-party services embedded on our website. They are governed by the privacy policies of those third parties, which we link to below. KOMBO AI does not control these cookies directly.

- WhatsApp / Meta scripts — Meta (WhatsApp) — Enables the WhatsApp chat widget; Meta may set tracking identifiers — Varies

Important notice regarding WhatsApp: The WhatsApp chat widget is operated by Meta Platforms, Inc. (United States). When you click the WhatsApp widget, your interaction may be subject to Meta's data collection practices under WhatsApp's Privacy Policy. We recommend reviewing it before engaging with the widget. You can avoid these cookies entirely by not clicking the WhatsApp widget.

Legal basis: Consent. The WhatsApp widget is not pre-loaded; it is only activated when you choose to interact with it.

Managing Your Cookie Preferences

Cookie banner. When you first visit our website, a cookie banner will appear allowing you to accept or decline each category of non-essential cookies. Strictly necessary cookies cannot be disabled.

Withdrawing consent. You can change or withdraw your consent at any time by clicking the "Cookie Preferences" link in the footer of our website. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

Browser settings. Most browsers allow you to refuse or delete cookies. Instructions for common browsers:

- Google Chrome

- Mozilla Firefox

- Safari

- Microsoft Edge

Note: disabling cookies via your browser may affect the functionality of this and other websites.

Opt-out tools provided by third parties:

- Google Analytics: tools.google.com/dlpage/gaoptout

- Mixpanel: mixpanel.com/optout

- PostHog: Contact us at support@getkombo.ai to opt out of PostHog tracking.

- Intercom: Do not interact with the chat widget, or contact us to request removal of your Intercom profile.

International Transfers

Some of the cookies described in this policy are set by providers based outside the European Economic Area (EEA), including in the United States. Where this occurs, transfers are governed by Standard Contractual Clauses (SCCs) or other lawful mechanisms approved under GDPR Chapter V. See our Privacy Policy for the full list of sub-processors and applicable transfer safeguards.

Your Rights

In relation to data collected via cookies, you have the same rights as described in our Privacy Policy — including the right to access, rectify, erase, or object to processing, and the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

To exercise your rights, contact us at support@getkombo.ai.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or applicable legal requirements. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you via a new cookie consent prompt. The latest version will always be available at www.getkombo.ai/cookie-policy.

Contact Us

If you have any questions about our use of cookies, please contact us: